| Bands Across Kansas
City is committed to nothing short of excellence regarding
the support we provide our customers before, during and after
a sale. You can contact us in many ways: On-line, by phone,
via fax, or in person. No matter which method you choose, you
will find our Customer Service Support Staff to be concerned,
knowledgeable and helpful. Remember, we are not satisfied until
you are. The following guidelines will make your experience
with Customer Service easier and more pleasant and will help
expedite any transactions.
Receiving Your Order
When you receive your order, please follow these guidelines:
Upon receipt of your new merchandise, please inspect it carefully
as to contents and condition. All claims for damaged or missing
items MUST be reported to Bands Across Kansas City within
two (2) business days of receipt of merchandise. In the event
your package arrives damaged, it is the responsibility of
the customer to contact the carrier to inspect the package
to assure full refund/replacement. All packaging MUST be retained
until the problem has been resolved.
Carefully unpack and inspect all merchandise. Do not throw
away any of the packaging materials such as boxes, instructions,
inserts, bags, etc until you are completely sure you want
to keep the product.
Keep your Invoice with your important records.
Bands Across Kansas City will not be responsible for any
consequential or incidental damage resulting from the sale
or use of any merchandise bought from us. Our sole responsibility
will only be the monetary value of the merchandise.
Return/ Exchange Policy
Should it be necessary to return an item, you may
return it for a refund or exchange, excluding any shipping
charges, within a period of 10 days.
To return an item you must call Customer Service for prior
approval and obtain an RMA number. Place the product into
a shipping carton. Please do not place stickers or shipping
labels on the original manufacturer's package. Ship to us
pre-paid. For your protection insure the package and ship
via a traceable method. Bands Across Kansas City is not responsible
for lost or damaged packages.
NO RETURNS WILL BE ACCEPTED WITHOUT AN RMA#
No Refunds or Exchanges Will Be Made After 10 Days.
If any of the above conditions are not met, Bands Across
Kansas City reserves the right either to refuse the return
or to charge a restock fee of not less than 15%
How to Contact Customer Service
Online: contactus@bandsacrosskansascity.com
By Phone: 913.663.2569 (Brandon & Brandon, Inc.)
By Mail: 9744 West 115th Street, Overland Park, KS 66210
Hours of Operation for Customer Service
M-F 9:00 a.m. to 5:00 p.m. |
